Utah Independent Bank

Online Banking Disclosure and Agreement

This Online Banking Agreement and Disclosure governs the terms and conditions of the use of online banking services provided by Utah Independent Bank. In this Agreement, the words "you" and "your" mean an Online Banking customer, and the words "we," "us" and "our" mean Utah Independent Bank. The word "Account" means any Account you have with us that is listed under your name and your tax identification number. All references to time of day in this Agreement and Disclosure refer to Mountain Time.

Your Account, and the use of Online Banking are also governed by Account Rules and Regulations disclosures provided to you when you opened your Account. By using Online Banking you indicate your agreement with the terms and conditions of Online Banking.

General Information about Online Banking:

You can use your Personal Computer to access Online Banking any time, day or night, seven days a week. However, Online Banking may occasionally be temporarily unavailable due to system updating or technical problems. Interruption of service or access caused by your Internet service provider will also prevent your use of Online Banking. You are responsible for charges assessed by your Internet service provider and for your Personal Computer hardware, software and maintenance.

Online Banking is available to personal Accounts and business or other commercial Accounts. You must be a signer on an Account in order to access it through Online Banking. Further, we reserve the right to deny Account transactions under certain circumstances. If more than one signature uses Online Banking, you agree that all of you can access all of the funds held in the Accounts.

Services Available:

Utah Independent Bank's Online Banking allows:

  • Account Access - This feature allows you to access your deposit and loan Accounts. You can transfer funds between Accounts. You can obtain Account balance information and detailed history including checks cleared, deposits and ATM transactions.
  • Online Bill Pay - Online Bill Pay allows you to pay bills through your personal computer, rather than by writing and mailing checks. The bill payment service allows scheduling of one-time payments or recurring payments and verification of past payments.

Account Information:

To access your Accounts at www.uibankonline.com you must first register for Online Banking access by clicking the Online Banking button. First time users will need to choose the "first time users, please click here to register" hyperlink. At this point enter your personal information and choose a password. After registration is complete it may take the bank up to two business days to approve you for Internet Banking. After this time you may login to your account (using your social security number as your customer number) and will be presented with a welcome screen and will be forced to change your customer number to gain access to your Internet Banking Account. The account summary feature will summarize your various Accounts, showing the Account name, balance, available balance and other information. The balance figure in your Accounts may not reflect your most recent transactions; also, the available balance figure may include funds that may not be immediately available for withdrawal.

Fund Transfers Between Accounts:

You may transfer funds electronically between your Accounts at Utah Independent Bank. All these Accounts must be in your name and tax identification number. You may transfer available funds provided there are no other holds on the Accounts. A unique reference number is assigned to successful as well as unsuccessful transfers. Transfers cannot be canceled. You cannot transfer to or from a certificate of deposit account. You may make up to a total of 6 pre-authorized, automatic, telephone or computer transfers or payments per month or statement cycle from your savings or money market accounts to other accounts or third parties. If you have a money market account, no more than 3 of these payments may be made by check or other similar item. Transfers made using online banking are counted against the 6 permitted number of transfers. Transfers initiated after 5:00 p.m. will not post to your account until the following business day.

Online Bill Payments:

You must register to use the bill payment option within your Internet Banking Account access screen. You may only make payments through a designated checking Account. The requested payments are forwarded to a bill payment service provider, who will transfer funds to the payee either electronically or by sending the payee a paper check. (A "payee" is the person or business you are paying.) Your payees must all be located in the United States and accept payment in U.S. Dollars. You cannot use Online Bill Pay to make payments to federal, state and local governments. Some other categories of payees may also be restricted.

Your payments will be deducted from your account by a direct automated clearing house (ACH) debit through Federal Reserve banking channels; you agree that payment transactions executed through the ACH will be subject to the rules of the National Automated Clearing House Association (NACHA).

We are only liable for exercising ordinary care in processing and sending payments to the bill pay service provider upon your authorization in accordance with this agreement. You should schedule a payment to a new payee at least ten Banking Days before any payment due date, to allow us time to set up the payee and verify information about your account with the payee. For all subsequent payments, you agree to allow at least five Banking Days between the date you schedule a payment to be initiated and the payment due date (that is, the due date shown on your invoice or provided in your agreement with the payee, not taking into account any applicable grace period). If you do not, you will be fully responsible for all late fees, finance charges or other action taken by the payee. If you schedule your payment and follow all instructions provided, but the payment is not received by the payee in a timely manner, we will work with the payee on your behalf to attempt to have any late fees or charges reversed. Additional information is available by clicking on the HELP and FAQ links on the Bill Payment page.

Other Limitations on Services:

All Bill Payments and Transfers are subject to the terms and conditions of the Account being accessed. However, we are not required to complete a transfer from any Account if you do not have sufficient available funds in that Account, free of legal restrictions. Federal regulations limit the number of transfers and check withdrawals from interest bearing Accounts like Savings and Money Market Accounts. You may make up to a total of 6 pre-authorized, automatic, telephone or computer transfers or payments per Account cycle from your Savings or Money Market Deposit Accounts to other Accounts or third parties. In the case of Money Market Deposit Accounts, no more than 3 of these 6 payments may be made by check or similar item. Transfers from Savings and Money Market Deposit Accounts made through Online Banking are counted against the permissible number of transfers.

Canceling or Modifying Online Bank Authorized Transfers and Payments:

Transfers between Accounts take place immediately. You cannot cancel or change a transfer once you have confirmed it and submitted it. To change or cancel a bill payment, follow the instructions provided to you by the bill payment service provider. In general, while payments are still pending, the bill pay service provider will allow you to change or delete the payments.

Authorization to Charge Accounts:

You authorize Utah Independent Bank to debit the Accounts you designate for all Online Bank transactions, including the amount of any Bill Payment or Transfer that you make plus any charges for the service. You authorize us to process Bill Payments and to transfer funds according to your instructions. You authorize us to initiate any reversing entry and to debit your Accounts at Utah Independent Bank or elsewhere, in order to correct any mistaken credit entry. If a Bill Payment request describes the recipient incorrectly by name or account number, execution of the request will occur on the basis of the account number, even if it identifies a person different from the named recipient. You also authorize us to make those Bill Payments required by check even though you have not signed the check used to make the payment.

Customer's Responsibility:

You are responsible for all transfers and payments you authorize using Online Banking. If you permit other persons to use your customer number and password to access Online Banking, you are responsible for any transaction they authorize from your Accounts.

Limit of Our and Other Providers' Responsibility:

We agree to make reasonable efforts to ensure full performance of Online Banking. We will be responsible for acting only on those instructions that are actually received and cannot assume responsibility for malfunctions in your computer equipment or in communications facilities not under our control that may affect the accuracy or timeliness of messages you send. We are not responsible for any losses or delays in transmission of instructions arising out of the use of any Internet service provider providing connection to the Internet or caused by any browser software. We are not responsible for any direct, indirect, special, incidental or consequential damages arising in any way out of your use of Online Banking.

Documentation and Verification of Payments and Transfers:

Upon completion of a Bill Payment or Transfer using Online Banking, you will be given a reference number. You should keep a record of this number, along with the payee, scheduled date and transaction amount. Your Online Bill Pay payments will also appear on your statement. No printed receipts are issued through Online Banking.

You agree to review your monthly statement within 60 days. If your monthly statement shows transfers or payments of funds that you did not make, you must tell us at once. You also agree to tell us promptly about any change in your address, so that we may send your monthly statements to your correct address.

Fees:

There is no charge for the use of Online Banking Account Access feature or for Online Bill Pay for personal accounts. There is a fee for businesses using Online Bill Pay. We will deduct this fee from your designated checking Account each month until you or we discontinue the service. Additionally, a bill payment overdraft and a bill stop payment are subject to fees.

BILL PAY SERVICE CHARGES
Business Monthly Service Charge (total of 20 payments) $9.95
After 20 Payments $ .55 per payment
Bill Pay Returned Item $45.00
Bill Pay Stop Payment $45.00

In addition to the fees noted here, the service charges and fees provided for in the "Truth in Savings" and "Account Rules and Regulations" disclosures for your Accounts will continue to apply.

E-mail:

Because normal Internet e-mail transmissions may not be secure, you agree to contact us electronically only through Online Banking e-mail. You also agree to receive communications regarding your Account, including change-in-terms notices regarding Online Banking, electronically and will not attempt to circumvent receiving any messages. You are deemed to have received any electronic messages sent to you when they are made available to you, regardless of whether you access the Online Bank. You may print a copy of such communications using the "print" function of your software. We will not immediately receive e-mail that you send. Therefore, you should not rely on e-mail if you need to communicate with us immediately (for example, if you need to stop payment on a check, to report a lost or stolen Debit card, or to report an unauthorized transaction from one of your Accounts). We will not take actions based on your e-mail requests until we actually receive your message and have a reasonable opportunity to act.

Security Procedures:

You must enter your Customer Number and password at the start of every Online Banking session. Your password is confidential and you are responsible for keeping it confidential. You agree not to disclose or otherwise make your password available to anyone not authorized to withdraw funds from your Account. The Online Banking transactions are private and secure. The latest technology was applied in creating the Online Banking security architecture. The security architecture utilizes the Internet for secure delivery of account balances, account histories, and transfer requests, while utilizing a private network for access to your Account information. If you wish to learn more about Online Banking security, please click on the Internet security link on the Online Banking sign-on page.

Our Liability if We Fail to Make Certain Transfers or Payments:

If we do not complete a transfer to or from your Account on time or in the correct amount when you have properly instructed us to do so, we will be liable for the damages that you prove are directly caused by our actions. However, there are some exceptions to our liability to you. We will not be liable, for instance if:

  • through no fault of ours, you do not have enough money in your Account(s) to make the transfer or payment.
  • a court order or legal process prevents us from making a transfer or payment.
  • circumstances beyond our control prevent making a transfer or payment, despite reasonable precautions that we have taken. Such circumstances include telecommunication outages or interruptions, postal strikes, delays caused by payees, fires and floods.
  • you have hardware or virus problems with your personal computer

We are not liable in any way for damages you incur if:

  • the payee does not process your payment correctly or in a timely manner.
  • if you do not allow sufficient time for delivery to the payee;
  • changes of merchant's address or Account number;
  • the failure of any merchant to process the payment correctly or credit the payment in a timely manner;
  • for any other circumstances beyond the control of Utah Independent Bank.
  • you do not give proper, complete or correct instructions for the transfer, or you do not follow the procedures in this or any other agreement with us for requesting a transfer.
  • the U.S. Postal Service causes a delay.
  • you have previously reported your Account or password lost or stolen, or we have canceled your password and/or the use of Online Banking.
  • we have reason to believe that you or someone else is using Online Banking for fraudulent or illegal purposes.
  • you default under any agreement with us or if you or we terminate this agreement.

Your Liability for Unauthorized Use:

Tell us AT ONCE if you believe your Account, your customer number and/or your password has been lost or stolen, or your password or Online Banking has been used or may be used without your permission. Telephoning is the best way to notify us. You can lose no more than $50 if you notify us within two days of a lost or stolen customer number, password or unauthorized use of your Online Banking Account.

If you believe your customer number and/or your password has been lost or stolen or that someone has transferred or may transfer money from your Account without your permission using your password or Online Bank service, call us at the telephone number or address shown in the "Errors or Questions" section.

Errors or Questions:

If you believe there has been an error or you have a question about a transfer, please call or write to us as soon as you can if you think your statement is wrong or if you need more information about a transfer listed on the statement.

We must hear from you no later than 60 Calendar Days after we sent you the FIRST statement on which the problem or error appeared. A statement is considered to have been sent when it is first made available.

Utah Independent Bank
Toll Free 1-866-529-7459

Salina Office
55 South State St.
P.O. Box 9
Salina, Utah 84654

Phone: 435-529-7459
Business Days: Monday through Friday
Business Hours: 9:00 A.M. to 5:00 P.M. (MT)
(Holidays Excluded)

Beaver Office
195 North Main St.
P.O. Box 1030
Beaver, Utah 84713

Phone: 435-438-2433
Business Days: Monday through Friday
Lobby Hours: 9:00 A.M. to 4:30 P.M. (MT)
Drive Up Hours: 8;00 A.M. to 5:00 P.M.
and Saturday 9:00 to 1:00
(Holidays Excluded)

Monroe Office
45 West Center St.
P.O. Box 70
Monroe, Utah 84754

Phone: 435-527-4189
Business Days: Monday through Friday
Lobby Hours: 9:00 A.M. to 5:00 P.M. (MT)
Drive-up Hours 8:00 A.M. to 5:00 P.M.
(Holidays Excluded)

You Must:

  • Tell us your name and Account number.
  • Describe the error or the transfer you are unsure about, and clearly explain why you believe it is an error or why you need more information.
  • Tell us the dollar amount and date of the suspected error.
  • It will be helpful to us if you also give us a telephone number at which you can be reached during business hours in case we need any further information.
  • If you tell us orally, we have the right to require you to also send us your complaint or question in writing within 10 calendar days following the date you notified us.

We will determine whether an error occurred within 10 calendar days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 calendar days to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account within 10 calendar days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Account. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation and we must make these available to you for your inspection. For a reasonable fee covering our duplication costs, we will provide you with copies of any such documents that you request. If your alleged error concerns a transfer to or from a third party (for example, a social security payment), our investigation may be limited to a review of our own records. If we decide that there was no error, you may want to contact such third party to pursue the matter further.

Confidentiality:

In order that your privacy may be protected, we will not disclose any information about you or your Account to any person, organization or agency except:

  • for certain routine disclosures necessary for the completion of a transfer or to collect a check or other item.
  • for verification of the condition and existence of your account for a credit bureau or merchant.
  • to persons authorized by law in the course of their official duties.
  • to our employees, auditors, service providers, attorneys or collection agents in the course of their duties.
  • pursuant to a court order or lawful subpoena.
  • to a consumer reporting agency.
  • by your written authorization.
  • If an unauthorized disclosure has been made, we must inform you of the particulars of the disclosure within 3 business days after we have discovered that an unauthorized disclosure has occurred.

Ending the Online Banking Agreement:

You may end your rights to use Online Banking by telling us in writing. We may end your rights to use Online Banking for any reason and at any time without telling you

.

If more than one person is authorized to withdraw funds from your Account, or if another person uses Online Banking to access your Account, we cannot stop that person from using Online Banking unless we end this Agreement.

If the Account is a joint Account, any owner of the Account may ask us to end this Agreement. We are not responsible for notifying any remaining Account holders of the termination.

If you end your rights to use Online Banking, you authorize us to continue making transfers and bill payments you have previously authorized until such time as we have had a reasonable opportunity to act upon your written notice. Once we have acted upon your notice, we will make no further transfers or payments from your Account, including transfers or payments you have previously authorized. However, you must cancel any automatic recurring payments using Online Banking prior to closing your Account, otherwise we will continue to make such payments.

If we end your rights to use Online Banking, we reserve the right to make no further transfers or payments from your Account, including any transaction you have previously authorized.

If either you or we end your rights to use Online Banking, we will no longer have to complete any of your Online Banking transactions. You will remain obligated to us under this Agreement for all your Online Banking transactions, even if they occur or are completed after this Agreement is ended.

Other Conditions:

You are responsible for complying with all terms of this Agreement and Disclosure and the regulations governing the deposit and credit Accounts that you access using Online Banking. We can terminate your Online Banking privileges without notice to you if you do not pay any fee required in this Agreement and Disclosure when due or if you do not comply with any of the other terms and conditions of this agreement.

Change in Terms:

We will deliver an electronic notice to you at least 21 days before the effective date of any change in a term or condition disclosed in this Agreement and Disclosure, if the change would result in increased costs or liability to you or stricter limitations on transfers you may make. If, however, an immediate change in the terms and conditions is necessary for security reasons, we may amend these terms and conditions without such prior notice.

Additional Information:

Ability to stop payment - The initiation by you of certain electronic funds transfers from your Account will, except as otherwise provided in this agreement, effectively eliminate your ability to stop payment of the transfer. Unless otherwise provided in this agreement, you may not stop payment of electronic funds transfers; therefore, you should not employ electronic access for purchases or services, unless you are satisfied that you will not need to stop payment.

Governing Law:

This Agreement is governed by the federal laws of the United States and the laws of the State of Utah unless otherwise required by federal or state law. Any issue relating to an Account or service with us that you access through Online Banking shall be governed by the laws specified in the agreement for that Account or service if there is a separate agreement for that Account or service. In the event of any conflict between these provisions and any applicable law or regulation, these provisions shall be deemed modified to the extent, and only to the extent, required to comply with such law or regulation.

Rev. May/2012


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